A look back at the Class of 2024!
5
Best Use of AI - Broker/Insurer/MGA
Allianz Commercial
Allianz Personal
C-Quence
What the judges said
<p>“This standout entry and presentation ticked all the boxes, firstly, for its creativity and innovative naming of its robots. Secondly, it is living out being a truly digital MGA and is actually doing the job serving brokers. The judges also thought that the firm had given thorough thought into how to make their business efficient, as well as being launched by a former chief executive with a great deal of insurance expertise.” <br></p>
esure Group
What the judges said
<p>“The firm’s generative artificial intelligence chatbot enabled a more frictionless customer journey by allowing a triage system to handle more complex enquiries with a live agent. On top of this, as every conversation is captured, the business was able to meet regulatory compliance as well as creating an audit trail for future reference. So far it has serviced over 400,000 live chats.” <br></p>
Superscript
6
Best Use of AI - Service Provider
Acturis Ltd
Concirrus
What the judges said:
<p>“The judges thought this entry was ahead of the curve as it was very clear and so different to anything that they have seen previously. The firm gave a live demo that blew the judges away, they loved how the company had built its proposition up from a niche line. It also stood out as it had a different model for every carrier and line of business and freed up time for underwriters using its technology.”<br></p>
Laird Assessors Ltd
LCP
Peppercorn AI
What the judges said:
<p>“The judges were super impressed with this well thought out entry. The AI proposition presented benefits for everyone in the insurance value chain. It was also intuitive as the insurtech is training the AI to understand customer circumstances, for example, why a claim cannot be paid.” <br></p>
Scrub AI
5
Best Use of Technology for Customer Experience
C-Quence
hyperexponential
Laird Assessors Ltd
Qover
Quotemehappy.com Connect
What the judges said:
<p>“An innovative user experience and competitive pricing.”<br></p>
5
Best Use of Technology for Customer Experience – Claims
Admiral & CoreLogic
Allianz
What the judges said:
<p>“They had listened and responded to the customer and put things into process. The breadth of the cover and the efficiency and straight through processing of claims was also impressive.”<br></p>
FloodFlash
RDT Ltd
SBS
3
Counter Fraud Innovation of the Year
Allianz Personal
DWF Law LLP
What the judges said:
<p>“This was clever and really interesting with all the different data points coming together to determine the markers that someone was fraudulently claiming somatic illness. DWF presented a full story with tangible outcomes. We also liked the three different points of application – where insurers either use DWF’s system or just the algorithm built into their own systems. The fact that DWF Law uses the system in its own claims function is a great endorsement too.” <br></p>
Shift Technology with First Central
5
Data Analytics Excellence Award
Atec Group
Broker Insights Ltd
DWF Law LLP
Insurance DataLab
What the judges said:
<p>“Customer experience is important for Insurance DataLab. It has created clear outputs and understands what good outcomes for its customers look like. Insurance DataLab is doing something new in a space that has previously only been occupied by old incumbents – it brings a fresh lens to data that the insurance market needs and wants. It is unique and the benefits of the proposition were immediately clear.” <br></p>
Superscript
4
Insurance Startup Award
Insurance DataLab
Onda
Peppercorn AI
Scrub AI
What the judges said:
<p>“Scrub AI has a team with balanced skills between technology and insurance knowledge to improve efficiency in the market. It has really got under the skin of an industry-wide issue to bring a solution to a very real problem.”<br></p>
4
Insurer/MGA Innovation of the Year
C-Quence
Ki
Laka Ltd
What the judges said:
<p>“The business model is robust, having created insurance instruments specifically designed to address mobility issues. By solving key problems and offering a flexible, monthly B2C pricing structure, the model is both challenging and innovative, presenting an interesting approach to the market.”<br></p>
Tapoly
5
Risk Management Technology of the Year
Coalition
What the judges said:
<p>“This entry was an innovative and targeted approach to the growing need for cyber risk management, with crucial thinking having gone into how to take action on security for broker clients.”<br></p>
Dun & Bradstreet
Flock
KYND
Quotemehappy.com Connect
What the judges said:
<p>“Quote Me Happy provides a real benefit to minimise risk in the tough young driver market. It took an innovative approach to bridging the gap between black box technology and mobile phone telematics technology. They have moved the dial in this space and opened up insurance to those who might otherwise not have got it.”<br></p>
5
Technology Champion of the Year
Alex Jomaa, Onda
Janthana Kaenprakhamroy, Tapoly
Melissa Collett, Insurtech UK
Nik Ellis, Laird Assessors and Swiftcase
What the judges said:
<p>“Nik Ellis is 2024’s Technology Champion because he has walked the walk when it comes to implementing technology innovations that he feels will benefit both customers and staff. It’s all too easy to simply discuss how revolutionary technology can be while leaving these projects on the shelf, but Nik has been a key instigator of new platforms within his businesses, driving impactful change.”<br></p>
Paul McComish, Allianz
6
Technology Collaboration of the Year
Acturis and First2Protect
Admiral & CoreLogic
Allianz Personal, Clearspeed and Allied Universal
What the judges said:
<p>“This collaboration combines the best of technological innovation with human expertise to elevate the experience for insurers and the insured through every step of the claims process in an increasingly digital world. The judges were particularly impressed with the unique fraud mitigation technology that significantly increased fraud discovery whilst maintaining outstanding customer experience throughout the lifecycle.”<br></p>
Quotemehappy.com Connect & IMS
Shift Technology with Markerstudy
Ticker and ICE
4
Technology Innovation of the Year
Allianz
Atec Group
C-Quence
What the judges said:
<p>“This is very good and relevant for what is going on in the market. The batch quoting is really helpful and is an appropriate function for brokers and insurers.”<br></p>
Uinsure Ltd
What the judges said:
<p>“Uinsure is very slick with a good platform. It answers a lot of questions for its broker audience while being low touch. It’s a total, rounded solution for the target customer.”<br></p>
3
Technology Innovation of the Year - Claims Support Service Provider
DWF Law LLP
Percayso Inform
Verisk
What the judges said:
<p>“It’s difficult to ignore the stats from Verisk – there’s a very compelling story and impact there. An evidence-based case study, with a clear, positive impact.”<br></p>
5
Technology Innovation of the Year – Service Provider
Artificial
Description
<p>“The proportion of the expansion to Lloyd's schemes and the deployment to brokers, demonstrates a deep understanding of customers' needs. By solving a significant problem and achieving impressive results and uptake, the approach leverages familiar concepts to introduce innovative solutions. This blend of familiarity and novelty highlights smart innovation in addressing market challenges.”<br></p>
Defaqto
Insurwave
Morning Data - A Verisk Company
Description
<p>“The proposition is highly tailored, addressing the specific needs of the niche Lloyd's market. By incorporating advanced technology and streamlining the process through the addition of a loop mechanism, it effectively solves a significant problem. This approach not only meets immediate needs but also ensures longevity and relevance in the market.”<br></p>
SBS
6
Technology Partner of the Year
Broker Insights Ltd
Concirrus
DXC
Go-Insur
Description
<p>"The winner ultimately stood out for its exceptional culture of partnership resulting in continuous innovative improvements delivering huge efficiency benefits to brokers and remarkable business growth. Supported by outstanding testimonials and case studies illustrating the very best digital service for brokers in the War Risk space."<br></p>
Ignite, a Verisk business
IS2
Description
<p>“Demonstrating high-value partnerships with leading insurers through digitised schemes pricing, this business delivers a simple and efficient online process via a very sophisticated platform. The practical demo impressed and illustrated how this outstanding partnership reduced ‘time to market’, delivered significant cost savings and achieved phenomenal results for its insurer partners.”<br></p>