preferred is the UK’s largest privately-owned TPA in home emergency, delivering claims management, property repair & reinstatement and property compliance services to insurers, loss adjusters, housing and charitable providers, landlords and property and asset managers.

Our vision: To be recognised as the market leader in home emergency and property repairs, seamlessly connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.

we manage…
• Third-party administration
• 365 claims management
• Property compliance

we repair…
• Home emergency assistance
• Loss mitigation and leak detection
• Third-party impact damage

we restore…
• Building reinstatement
• High net worth customers
• Large loss and complex claims

Our 24/7/365 call centre based in Newcastle-upon-Tyne and national network of 650+ accredited engineers, 55+ hand-picked regional building contractors and 60+ licensed Trace and Access engineers are seamlessly connected by axis, our proprietary cloud-based platform, while our suite of always-on portals provides clients customers, suppliers and staff with real-time 24/7 access to every stage of the repair journey as well as centralised storage of compliance information, performance reporting and more.