Karen has two decades of experience in the general insurance industry covering a wide range of insurance products from car and home to pet, travel, and life insurance and a career which has spanned both sides of the insurance landscape, including working with a large direct insurer in a B2C capacity, agency side B2B and most recently as an industry advisor for an IT services company.

Always 'customer first', Karen has a broad range of expertise including driving commercial growth across distribution channels particularly Price Comparison Websites (Aggregators), strategy creation and delivery and the development of existing and new products to commercial proposition.

Karen thrives when developing people and has a leadership style which emphasises collaboration, positivity, and achieving tangible results. Karen is a visible figure in the industry, regularly presenting at events and webinars and contributing to news articles.