Helena recently took over the helm as Managing Director at Criterion Loss Adjusters, part of the Charles Taylor Group who are market leading loss adjusting specialists in the HNW, Fine Art and HNW Real Estate markets.

Helena’s insurance career began when she joined Sun Alliance Insurance company (now RSA) in 1989 as a junior claims handler. She entered Loss Adjusting in 1991 with Brocklehursts (now Crawfords) and in 1994 spent some time working in Antigua following a hurricane. Helena took a career break in 1998 to raise a family.

Having returned to Loss Adjusting in 2010, Helena spent several years handling property claims arising from the full range of causes throughout southeast England. She became Head of Private Clients at the Davies Group in 2017 and prior to joining Criterion as Head of Specialist Services, Helena was Director – Head of Major Loss and Private clients, with a responsibility for a UK team of 20 Loss Adjusters. Helena is an Associate of The Chartered Institute of Loss Adjusters ( CILA ) and in 2018 became the chair of The CILA High Net Worth Special Interest Group.

Helena was elected President of The CILA in 2021/2022 and throughout her term in office continued to promote the importance of the human side of the role of an adjuster which is key to excellent customer service. She now sits on the Executive Committee as Vice President and is the CILA representative for FUEDI.

In addition to this Helena also is a member of the Executive Board of the CII Society of Claims Professionals.

Throughout her career, Helena has built a reputation for handling even the most challenging cases with supreme technical expertise, empathy, and authenticity. As a mentor and active member of the Women in CILA committee, Helena has also been a champion of education, diversity, and inclusion in the industry.